Barclays customers say they can’t make or receive money transfers or log in to their accounts this morning, with the issues appearing to be affecting hundreds of people
Barclays customers were unable to send or make payments this morning after the banking giant was hit by technical issues.
The problems appeared to affect hundreds of users of Barclays online and mobile banking services.
Frustrated customers had taken to Twitter to complain that they couldn’t make or receive money transfers.
Outage tracker DownDetector shows the issues started around 9am today. Barclays confirmed the outage lasted around half an hour but said its services are now up and running again.
More than 350 complaints had been logged by users, with the greatest number of complaints coming from London.
Other cities including Birmingham, Manchester and Plymouth also appeared to be affected.
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One person on Twitter said: “Three people have sent me money this morning but its not reflecting in my account?
“What is going on please. I’m now stranded without any money in middle of nowhere.”
Another said: “I’m also waiting on three payments to enter my account? They have left the senders accounts but have not entered mine?”
A third person said: “Anyone using the Barclays Banking App there appears to be some issues with payments and transfers this morning.”
DownDetector shows 39% of the complaints were to do with online banking, while 31% were about transferring funds and 31% of people had problems with mobile banking.
Barclays had apologised for the service disruption on its social media pages.
In a separate comment to The Mirror, the bank said: “We’re very sorry about the technical problems you have experienced today.
“Everything is now back up and running, and we’re really grateful to you for bearing with us.”
You can check if any Barclays or Barclaycard services are down on its dedicated webpage which monitors its various banking services.
If you’re in desperate need of access to your money but your online services are down, you can go to your local bank branch to withdraw your funds as normal.
If you don’t have a local bank branch nearby or you’re unable to get there, try and call your bank or contact it on social media to ask what to do.
In terms of compensation, you aren’t automatically entitled to any money – it instead depends on how badly the outage has affected you.
It also depends on how long the service disruption lasts for and how quickly the bank worked to resolve it.
Barclays has a dedicated page to help you make a complaint on its website.
If you’re considering making a complaint, you should gather evidence about how the service issues affected you and for how long.
For example, if it made you miss a bill or if affected your credit score.