EasyJet issues Covid-19 test warning to passengers after couple refused boarding – Chronicle Live

EasyJet has issued a warning to passengers heading to Italy after a couple were caught out by Italian testing rules and turned away from their flight minutes before take off.

Jayne Nicholls and Alexander Doory say they were not allowed to board their plane from London-Luton to Naples as their fit-to-fly Covid-19 tests were not accepted, because they were “out of time”, Leicester Mercury reports.

The reason Jayne and Alexander were refused boarding was because by the time their plane would land in Italy, their tests would be more than 48 hours out of date.

Read more:Travel red list slashed to seven countries

The couple thought they would be fine as their test was within 48 hours of their plane’s departure time, but Italian rules state the test must be no more than 48 hours before passengers land in Italy.

Jayne said: “We had our fit to fly test at 8.02am at Colington’s at East Midlands. They asked us where we were going and where we were flying so we thought we were sorted.

“But when we got to the gate, we saw a young lad before us getting turned away. He looked really panicky, but he could only speak Italian so we couldn’t find out what was wrong.”

Their flight was scheduled for 6.10am and due to land at 8.40am, UK time, which mean their tests were 40 minutes out of date by the time their plane was due to arrive in Italy.

Jayne added: “The whole thing was really confusing. It should be called ‘fit-to-land’. It wasn’t logical or fair and that’s the worst thing.

“Some passengers were given a 30 minute leeway, but we were still out by 10 minutes so we were turned away.

“To me, it’s just not clear. We lost money for airport car parking, flights plus we had to purchase new flights, new covid tests and new airport parking.

Jayne continued: “I’m strong, I’m not a stressed-out person – but the situation actually pushed me over the edge.

“There wasn’t any apologies – we weren’t allowed to ask questions, and there wasn’t anyone that would help us or answer a question.”

EasyJet says it is bound by Italian Government restrictions and urged customers to check rules for their destinations before flying.

A spokesman for EasyJet said: “Passengers travelling from the UK the Italian authorities require a negative Covid test result to have been taken within 48 hours of arrival which unfortunately the passengers didn’t have.

“Like all airlines, easyJet is required to comply with the requirements of the local authorities in all destinations where we operate.

“Unfortunately, as the passengers were unable to provide negative test results inside the timeframe required by the Italian authorities, they were unable to travel.

“Due to the fast changing, complex and widely ranging Government policies around restrictions in place across Europe, we are alerting customers to the importance of checking current local travel requirements ahead of their flight via email and on easyJet.com via our Covid-19 Help Hub, where they can also find access to government website links and the most up to date travel information.

“We always remind customers that it is their responsibility to ensure they meet entry requirements and will continue to advise them to check the local Government requirements prior to departure.

“The safety and wellbeing of our customers and crew is our highest priority.”

Go here for more what’s on updates, news and reviews from around the North East

Leave a Reply

Your email address will not be published. Required fields are marked *