Hull’s best and worst performing GP surgeries have been revealed as data from nationwide patient surveys has been published, rating surgeries on everything from appointment times to helpful receptionists.
A surgery in Bransholme has been rated as the best in Hull for overall patient satisfaction, while a Hessle Road practice was revealed as being the city’s worst-scoring.
The data comes from a national league table based on the latest findings from the GP Patient Survey – a huge ongoing poll involving more than a million people a year.
Click here for more Hull and East Yorkshire news
You can find out how your local surgery performed by typing its name or postcode into our interactive gadget.
Dr. GT Hendow’s Practice at Bransholme South Health Centre came out top among all surgeries under the NHS Hull Clinical Commissioning Group (CCG), with 95% of patients saying they were happy.
All 100% of patients who completed the survey meanwhile said the surgery’s receptionists were helpful, meaning the practice is ranked as number one in the country for its friendly and caring staff.
Also ranking highly on the list of Hull surgeries was Cook BF practice on Beverley Road, where 91% of patients rated their experience as good, while 96% said the surgery was easy to get through to on the phone.
Bottom of the list was St Andrew’s Surgery at Elliot Chappell Health Centre on Hessle Road, where fewer than half (45%) of patients said it was easy to make an appointment.
All data has been compiled from surveys sent out to patients, and in some cases only a small percentage of people responded meaning that scorings may not be completely reliable.
The Reach Data Unit has crunched the numbers in seven key areas: how easy it is to get an appointment, whether opening times are convenient, whether people trust the GP, whether the GP listens to them, whether the GP treats them with care and concern, whether receptionists are helpful, and how patients rate their overall experience.
Each surgery was given a rank for its performance in each of these areas. Those category rankings were then added up to give an overall ranking.
Surgeries that had fewer than 50 responses were excluded on the basis that the sample was too small to draw reliable conclusions.
Get the latest breaking news in Hull and East Yorkshire by signing up for updates here.