Ikea stock shortages: Retailer says sorry and offers advice – Devon Live

Ikea has apologised for ongoing stock supply and delivery issues – and has offered advice to its customers.

Shoppers report that some Ikea stores have completely run out of various items, including mattresses.

A spokesman for the firm said: “Like many retailers, we are experiencing ongoing challenges with our supply chains due to COVID-19 and labour shortages, with transport, raw materials and sourcing all impacted. In addition, we are seeing higher customer demand as more people are spending more time at home.

“As a result, we are experiencing low availability in some of our ranges, including mattresses.

“We hope this will reduce as the situation improves in the coming weeks and months. Going forward, we’re constantly looking for more opportunities to secure product availability for our customers and apologise for any inconvenience this may cause.”

On its website, the Swedish furniture firm said: “Many of you choose IKEA right now for home furnishing and we are thankful and humble for that. During the outbreak of the pandemic, the lockdown and the store closure in many of our countries we sold more products than expected.

“We are working intensely with our suppliers to restock our products. Your needs are important to us, and we are working hard to meet them. Thank you for your patience and continued support.

“During the outbreak of the pandemic, the lockdown and the store closure in many of our countries we sold more products than expected. That combined with the increased volume of online orders and with new safety measures in our warehouses, we are experiencing significant delays with shipping and delivery.”

“With the increased volume of online orders and with new safety measures in our warehouses, we are experiencing significant delays with shipping and delivery.

“This has an impact on our ability to make our products available. Your needs are important to us, and we are working intensely with to restock our products and we appreciate your patient.”

How long will it take to get back to normal?

Ikea says: “We cannot predict that. They only thing we know is that we are working hard to meet your needs.”

When will products be available again?

Ikea says: “We are working within our supply chain to increase availability of our products. As one example, we will use rail transport from China to Europe to free up container capacity that we can use to ship more to US.

We always encourage our customers to check online or on the IKEA app to see product availability in their local store prior to visiting. We have made stock information more accurate and data is now updated frequently.”

How will shoppers know when a product is available again?

Ikea says: “We always encourage our customers to check online or on the IKEA app to see product availability in their local store prior to visiting.

“We have made stock information more accurate and data is now updated frequently.”

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