Mum livid after McDonalds staff refuse to let her two-year-old daughter use the toilet – Chronicle Live

A mum said she was “livid” after staff a branch of McDonald’s refused to let her two-year-old daughter use the toilet.

Bernie Henderson went into the fast food restaurant on Saturday and asked if her little girl, Vaida Mae-Dale, could use the loo.

Staff said that as the 36-year-old and her daughter were not paying customers they could not use the toilets.

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After arguing for several minutes Bernie and her daughter walked across Grimsby, from the Victoria Street branch, to use toilets in a shopping centre.

Bernie told GrimsbyLive : “I’ve been potty training Vaida for a while now, but I can’t control where and when she needs the toilet.

“We’d used toilets in town before we entered the vape shop on Victoria Street. Having explained that I would need to get my daughter to the toilet, they suggested I go across the road and use the one in McDonald’s.

“Taking their advice, we walked across the street into McDonald’s. Only two steps in I was stopped by someone who worked there and asked if we needed any help.

“I asked if I could borrow the toilet for my daughter and she just kept telling me that it was only for customers to use.

“In the end I had to take my two-year-old daughter all the way across town, just to go to the toilet.

“I can understand why you might turn some older people away because you don’t want them causing issues, but not a young child.

“It was just awful.

“I was fuming and I’m absolutely livid about it. How could they refuse a little girl the use of a toilet?

“I work in a barbers and we let everyone use the toilets – from bus drivers to delivery men.

“I just can’t understand why she would blatantly refuse to let her go to the toilet.

“I’ve spoken to some friends of mine about it and they said it isn’t the first time they’ve heard of something like this.

“I’ve never had this problem anywhere else, but I definitely won’t step foot in the place again – not a chance.”

Bernie said she has since spoken to the branch manager who apologised.

A McDonald’s spokesman said: “We are sorry to hear about this lady’s experience.

“As soon as they were made aware of the situation, the restaurant manager apologised and the restaurant crew were reminded of our expectations on how they should deal with similar requests in the future.”

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