A nan was forced to bin her dinner after capturing “horrendous” photos of what she claimed was a “filthy” McDonald’s.
Ceri Pepper visited the fast food giant’s branch in Caerphilly, Wales, to buy a treat for her family when she spotted a member of staff battling to hold a bottle of toffee sauce properly as it was coated in sticky liquid.
To her horror, the 61-year-old then discovered that many of the surfaces and units were encrusted with sauces and spills, prompting the mum-of-four to grab her camera and document the mess.
The photos showed staff working while standing in spillages and dirt, while the floor was littered with food as nuggets, chips and lettuce were strewn across the kitchen and serving area.
Even after quizzing staff about the state of disarray, Ceri claimed she was told they were “too busy” to clean.
Despite having forked out £14 for three triple cheeseburgers, two fries and two McFlurrys, the horrified gran said she left the restaurant and binned the food as she “didn’t want to take the risk”.
To make matters worse, when Ceri complained to McDonald’s on social media and showed the shocking images, the chain responded by saying it “love to hear when our restaurants impress with their cleanliness” and promised to pass on her “compliments”.
Now McDonald’s has said it was an “exceptionally busy time” and “extra cleaning” took place as soon as they were made aware of it.
Ceri, from Caerphilly, Wales, said: “It was gross. They’d kicked all the food underneath the units too.
“It was horrible. It wasn’t just one or two bits on the floor that could be picked up – it was horrendous.
“The floor was dirty. It’s not just walked in food – it’s walked in dirt.”
She added: “All the orders were piled up. They weren’t cleaning anything. It was just piling up and piling up.
“I should have just said can I have a refund but I just went outside and put all the food in the bin.”
After Ceri called Environmental Health, a council spokesman confirmed that they have “requested remedial actions to be undertaken by the restaurant” and will be performing a follow-up visit.
She said: “There are other staff on at other times and they’re so pristine. I’ve seen both sides to the coin.
“You’d think at this time, they’d be overboard on the hygiene.
“Whatever staff were on at that time were appalling, but the other staff are right on the ball and I’d like them to be mentioned.”
A McDonald’s spokesperson said: “Hygiene and cleanliness is of the utmost importance to us and we apologise to the customer for her experience.
“This was an exceptionally busy time for the restaurant, and as soon as the issue was brought to the attention of our franchisee the restaurant operated Drive Thru only for a short period, to allow for extra cleaning to take place.”
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